Frequently Asked Questions

Troubleshooting issues is what we do at Wayne Communications and the phone call is free! Why wait? Call one of our friendly problem solvers to find your solution. Below, find answers to some frequently asked questions.


Check the date of your battery. Typically, batteries only last for 18-24 months.

Speaker cones are made of paper and sometimes the moisture in the air dampens the paper. Once it dries out or the humidity lowers, it should correct itself.

Contact Wayne Communications by phone 855.471.9730, email repairs@waynecomm.com, or through our website. A problem solver will email a repair request to you within 24 hours.

A shipping label will be sent to the store with the AdvancExchange equipment.

The problem solver will ask the model number for equipment being requested.

Broken monitors do not get shipped back to Wayne. Discard kitchen monitors, cash drawers, MSRs, hard drives, and cables following your local waste hauler guidelines.

Broken monitors do not get shipped back to Wayne. Discard kitchen monitors, cash drawers, MSRs, hard drives, and cables following your local waste hauler guidelines.

Contact Wayne by telephone, email or through our website. You will be provided an RMA (Wayne issue) number and UPS label.